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Professional Telephone Etiquette Skills
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Course Modules
Course Content
Module 1 – Introduction to Telephone Etiquette
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Lesson 1 – Introduction to Telephone Etiquette
Module 2 – Aspects of Phone Etiquette
Module 3 – How to Talk on the Phone
Module 4 – Eliminate Phone Distractions
Module 5 – Inbound Calls & Outbound Calls
Module 6 – Dealing With Angry Customers
Module 7 – Handling Interoffice Calls & Voicemail Messages
Module 8 – The 11 Essential Rules of Phone Etiquette
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